Australian War Animal Memorial Organisation (AWAMO)
At the Australian War Animal Memorial Organisation (AWAMO), we take pride in the quality of our merchandise and the care taken when preparing and shipping every order.
Every purchase helps support our mission of honouring and remembering the animals who have served alongside us. We want you to shop with confidence and are committed to resolving any issues fairly and in accordance with Australian Consumer Law.
All products purchased from AWAMO come with consumer guarantees under the Australian Consumer Law.
If a product does not meet these guarantees, you may be entitled to a repair, replacement, refund or other remedy, depending on the nature of the issue.
For major problems: You are entitled to choose between a refund and a replacement. A major problem may include a product that is unsafe, significantly different from its description, or unsuitable for its intended purpose and unable to be easily fixed within a reasonable time.
For minor problems: AWAMO may offer a repair or another appropriate remedy at no cost to you. If the problem cannot be resolved within a reasonable time, you may be entitled to a refund or replacement.
Nothing in this policy limits or excludes your rights under Australian Consumer Law.
As a not-for-profit organisation, AWAMO carefully manages the costs associated with providing merchandise to our supporters.
We do not generally offer returns, refunds or exchanges for change-of-mind purchases, including:
Choosing the wrong size, colour or design
Ordering an incorrect quantity
Finding a similar product elsewhere at a lower price
Deciding that an item is no longer wanted
Please review product descriptions, dimensions and available options before placing your order.
This policy does not affect your rights where a product is faulty, incorrectly described, not fit for its intended purpose or otherwise fails to meet Australian Consumer Law guarantees.
If your order arrives damaged, contains an incorrect item, is missing components or develops a fault, please contact us so we can assist.
Examples of issues we can help resolve include:
Products damaged or broken during delivery
Manufacturing defects
Incorrect products or variations supplied
Missing components or items
Products that differ significantly from their description
Please contact us as soon as reasonably possible after discovering an issue.
There is no fixed 14-day limit on your rights under Australian Consumer Law. Your rights depend on the circumstances and the nature of the product and problem.
Please email info@awamo.org.au with:
Your order number or other proof of purchase
A brief description of the issue
Photos of the product or packaging, where available and helpful
Our team will review your enquiry and advise you of the next steps.
We may request further information or arrange for the product to be inspected where reasonably necessary.
Original packaging is not required when exercising your rights under Australian Consumer Law.
Once we have reviewed your request, we will work with you to determine an appropriate resolution under Australian Consumer Law.
Depending on the circumstances, this may involve:
Repairing the product
Supplying missing components
Replacing the product
Providing a full or partial refund where appropriate
Where a product has a major problem, you have the right to choose a refund or replacement.
Where a product has a minor problem, AWAMO will arrange an appropriate remedy within a reasonable time.
Any refund will generally be issued using the original payment method unless another arrangement is agreed.
If a product is confirmed to have a problem covered by Australian Consumer Law, AWAMO will reimburse reasonable return shipping costs incurred by the customer.
Where appropriate, we may instead arrange return postage or collection directly.
Please contact us before returning an item so we can advise you on the most suitable return method.
We recommend keeping receipts for any return postage paid.
If a product is assessed and found not to have a fault or other issue covered by Australian Consumer Law, return postage costs may remain the customer's responsibility. Any applicable collection or inspection charges will be explained in advance.
We take care when packing orders and work with our delivery partners to ensure purchases arrive safely.
If your parcel is lost, damaged or has not arrived as expected, please contact us at info@awamo.org.au.
We will investigate the issue with the delivery provider and work with you towards an appropriate resolution in accordance with your consumer rights.
For assistance with a return, refund or delivery issue, please contact:
Australian War Animal Memorial Organisation (AWAMO)
Email: info@awamo.org.au
We appreciate your support and understanding. Every merchandise purchase contributes to our mission of recognising the service and sacrifice of animals in war and service.
This policy is intended to operate consistently with Australian Consumer Law and does not exclude, restrict or modify any rights that cannot lawfully be excluded.
